08.04.2020

Microsoft Office Randomly Crashes On Mac

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Oct 09, 2019 Since upgrading to macOS Catalina, Microsoft Word crashes whenever I try to open an existing document or create a new one. None of the other Office 365 apps is affected. Microsoft tech support had me uninstall and reinstall the Office apps, but this didn't help. Microsoft's conclusion is that I must have had a problem installing Catalina. This article was created to help troubleshoot hanging crashing and not responding issues while using Excel. There are several methods to try to stop the application from crashing. How to troubleshoot crashing and not responding issues with Excel - Office Microsoft Docs. Mar 13, 2020  Word keeps crashing or freezing on Mac OS X Hello all, I am a university student and this problem has been making it very difficult for me to do my work lately. I have Microsoft Word for Mac, Version 15.40 (171108). Oct 15, 2019  How to find Outlook temp files on a Mac with macOS or Mac OS X; When Outlook is trying to preview folders with encrypted emails, this issue pops up and causes your Outlook to freeze and not respond. Most of the times, Microsoft Office folks release updates that can handle this problem and other Outlook issues.

Introduction

This article describes how to troubleshoot the following kinds of issues in Microsoft Outlook when it's used together with Office 365:

  • Outlook stops responding (hangs).
  • Outlook crashes even though you aren't actively using it.
  • Outlook crashes when you start it.

Procedure

To help troubleshoot Outlook issues in an Office 365 environment, follow these steps.

Step 1: Investigate possible issues caused by add-ins

  1. Exit Outlook.

  2. Open a Run dialog box. To do this, use one of the following procedures, as appropriate to your version of Windows:

    • If you're running Windows 10, Windows 8.1, or Windows 8, press the Windows logo key+R.
    • If you're running Windows 7, click Start, type Run in the Search box, and then click Run.

  3. Type Outlook /safe, and then click OK.

    Open any Office app, like Microsoft Word and in the What's New box that opens, select Get Started. On the Sign in to activate Office screen, select Sign in. Note:  If you weren't prompted to sign in, open a blank file and go to File New from template Sign in. Enter the email address associated with Office for Mac. Mac os microsoft office activation.

  4. If the issue is fixed, click Options on the File menu, and then click Add-Ins.

  5. Select COM Add-ins, and then click Go.

  6. Click to clear all the check boxes in the list, and then click OK.

  7. Restart Outlook. If the issue doesn't occur, start adding the add-ins one at a time until the issue occurs.

Step 2: Repair Office

  1. Open Control Panel, and then click Uninstall a program.
  2. In the list of installed programs, right-click the entry for your Office installation, and then click Change, and then click Online Repair.

Step 3: Run Outlook Diagnostics

  1. Run the Outlook won't start automated diagnostics to fix the issues.

    Note

    Click Run when you're prompted by your browser.

  2. If the tool doesn't resolve the issue, go to Windows or Look to start **Microsoft Support and Recovery Assistant for Office 365 **(SaRA).

  3. On the first screen, select Outlook, and then select Next.

  4. Select any of the following options, as appropriate, and then select Next:

    • Outlook keeps hanging or freezing
    • Outlook keeps crashing with a message 'Microsoft Outlook has stopped working.'

    SaRA runs some diagnostic checks, and returns possible solutions for you to use to try to fix Outlook connectivity issues.

Step 4: Create a new Outlook profile

Note

If you ran SaRA in Step 3, and you created a new profile, you can skip all of Step 4.

  1. Open Control Panel, and then click Mail.

  2. Click Show Profiles.

  3. Select the profile that you want to remove, and then click Remove.

    Important

    Removing the profile also removes associated data files. If you're not sure whether the data files are backed up or stored on a server, do not remove the profile. Instead, go to step 4.

  4. Click Add.

  5. In the Profile Name box, type a name for the new profile.

  6. Specify the user name, the primary SMTP address, and the password. Then, click Next.

  7. You may receive the following message: Allow this website to configure **alias@domain** server settings? In this message, click to select the Don't ask me about this website again check box, and then click Allow.

  8. When you're prompted, enter your logon credentials, and then click OK.

  9. When Setup is finished, click Finish.

Step 5: Run SaRA Advanced Diagnostics before you contact Support

Microsoft Office Randomly Crashes On Mac Iphone

This step creates detailed information about your Outlook configuration and provides solutions for any known issues that are detected. It also gives you the option to upload your results to Microsoft so that a Support engineer can review them before you make a Support call.

Microsoft Office Randomly Crashes On Mac Pro

  1. Click Outlook Advanced Diagnostics.
  2. Click Run when you are prompted by your browser.

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More information

Microsoft Office Randomly Crashes On Mac 2017

For more info about command-line switches that are used together with Outlook, go to Command-line switches for Microsoft Office products.

Microsoft Office Randomly Crashes On Mac Windows 10

Still need help? Go to Microsoft Community.